FAQ

An order in progress 

Can I change or cancel my order?
Once confirmed, we cannot change your order whether it is a change of product, address or even payment method... We prepare your orders quickly so that they leave our premises within the day.
However, you will have a few minutes after confirmation to cancel it. If we can no longer intercept your order, you will have to refuse the parcel on its arrival and as soon as it is returned to our premises we will inform you in order to proceed with its cancellation and refund.

What payment methods are accepted?
We accept payment by credit card (except American Express).

I am having problems paying for my order.
An internet outage, even for a short time, may hinder the connection with your bank and cause a payment problem. We invite you to try again to place an order with the same payment method. If the problem persists, please contact us.

What if my order is late?
If your order has not arrived within 5 working days, we are here to help you. Before contacting us here are some things you can do yourself:

• Check the tracking link in your customer account to find out where your order is
• Please check in your customer account that the delivery address and your contact details are correct.
• If you have received a delivery notice from our carrier, it is possible that your order is waiting for you at your post office.
• Check with your neighbours or the caretaker of your building to make sure that they have not picked up the parcel in your absence.
• You can also check if there are any postal delays to your country at present

If you have not found your package after making these checks, please contact us.

What do I do if my order status is still "not processed"?
Unprocessed" status means that we are preparing your order.
Once the order has been dispatched, you will receive a dispatch confirmation e-mail with a tracking link.
Please note that if there is an increase in activity, this status may be displayed for a little longer than usual. However, we do our best to ensure that your orders arrive on time.

My parcel is noted as "delivered" on the Colissimo website but I haven't received anything, what should I do?
Start by checking with your neighbours or the caretaker of your building to ensure that they have not picked up the parcel in your absence.
If after this check the parcel cannot be found, contact our customer service and we will find a solution together.

Do you deliver outside mainland France?
We deliver all over the world, except to our Canadian friends...
To our great despair, we have not delivered to Canada, which is subject to very strict regulations, for the last 4 years because of local customs who systematically return our parcels because of the nature of our products.
Would you like to know our price list according to geographical zones? Click here!

How long will it take to be delivered?
Delivery takes 3 to 5 days by Colissimo and 24 hours by Chronopost.

Our team prepares your packages from Monday to Friday from 8am to 4pm. Orders are processed twice a day by our logistics team: at 8.30am and 1pm. If you place your order on Friday after 1pm, your order will not leave until Monday.

Please note that in case of increased activity, it may take longer than usual to prepare your order. However, we do our best to ensure that your orders arrive on time.

What are the current promotions and how can I take advantage of them?

Got a code for a free product? We reserve the right to cancel any order that does not contain a minimum purchase of 10€. To take advantage of this, add the free product to your basket, then apply the code transmitted, your product will then appear as free. The codes cannot be added together.

An order received 

What should I do if there is an error in my order?
A few checks:
Check that the reference appears on the order form and on the delivery form, it may be a bug when you add it to the basket.
If after all these checks, your product is still missing, contact our customer service.

My product arrived broken, what should I do?
We take great care to pack each bottle carefully to prevent breakage, but parcels are sometimes mishandled by carriers...
If you notice that a bottle is broken, we invite you to send us a photo of it, as well as a photo of the outside of the box, by e-mail to : [email protected].
If the box is damaged, it is imperative to make a "reservation" with the letter carrier on receipt.

I want to cancel and return my order, what do I do?

Do you want to cancel your order? No problem! You have 14 days to cancel your order

Send us back your order, indicating its number:

ASAR - GemmaLog / Quai des Célestins
6 rue de l'Artisanat
ZA des Boulays
49130 Sainte Gemmes sur Loire

We will confirm receipt of the parcel by email and proceed to reimburse you within the day.

Attention: it is imperative that the products are returned in perfect condition, unopened.

Payment in instalments 

What are the conditions for paying in instalments?

- Payment in several instalments is eligible for baskets from 50€ to 2 000€
- Cards accepted are cards issued in France such as Visa and Mastercard.
- Prepaid and virtual cards and cards with systematic authorisation are not accepted

I would like to pay in several instalments, what should I do?

On the payment page, select "Pay in instalments with Alma". You will then be redirected to a payment page where you will have to enter your bank details as for a standard payment. There you will find a summary of your upcoming payments. You will then receive a summary email with the schedule of your due dates and a reminder email 3 days before each due date.

Is paying in instalments with Alma secure?

Alma systematically carries out a 3D Secure verification to confirm that you are the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, to confirm that you are the one who initiated the transaction and that it is not fraudulent.

I would like a refund but I paid in instalments with Alma, what should I do?

Alma is our payment partner but cannot have access to our order management. If you wish to cancel your order and obtain a refund, please contact us at [email protected].

Any other questions? Please visit Alma's FAQ page(https://support.getalma.eu/hc/fr) or contact them directly at [email protected]

My account

I have cancelled an order for which I used a voucher, how do I get it back?
Contact us Please contact us so that we can make the necessary arrangements!

How do I change my account?
To make changes to your account, go to "My account".

How do I delete my account?
If you wish to delete your CLAUDE, contact us please contact us directly.
Please note: by deleting your account, you will no longer have access to your order history. However, you will be able to recreate an account with the same address.

My cure 

Can I take several cures at the same time?
You should know that our formulas have been developed to be combined with each other without contraindications or overdoses, thus allowing you to act on several problems at the same time.
You can easily combine the MAX with other cures without any risk of overdose.

Why can I take 2 or 4 capsules?
Our formulas are adapted to be taken as a course of 2 capsules for 14 days or as a flash effect by taking 4 capsules 30 minutes before sex.

What is the difference between the MAX formula and the classic formula?
The MAX formula is a more concentrated version of the classic formula, to be taken 30 minutes before sex. They combine perfectly with each other to reinforce the effects.

At what time of day should I take my treatment?
Our formulas are particularly concentrated in active ingredients. It is best to take it in the morning, with breakfast, with a large glass of water.
MAX cures or 4/6 capsules should be taken 30 minutes before sex.

Are the cures suitable for pregnant and breastfeeding women?
The cures are not suitable for pregnant or breastfeeding women.

Is the list of ingredients available on the site?
The list of ingredients is available on each product sheet.

How long do the effects last?
The effects last for the duration of the lovemaking. Our cures do not contain any Cialis or Viagra, so the effects are not mechanical.

Responsibility & expertise 

Is the packaging recyclable?
The boxes and bottles in your packages are fully recyclable.

What is EPIC?
Epic Foundation is a non-profit startup that fights social injustice and advocates for giving to become the norm. It offers innovative solutions to companies and individuals to support high-impact social organisations around the world!
We have chosen to donate 1% of our turnover to them.

What does it mean to be cruelty free?
We are committed to the animal cause on a daily basis and out of conviction. None of our products have been tested on animals.
We guarantee envelopes without bovine or porcine gelatin.

What is made in France at CLAUDE?
Our formulas are developed in collaboration with the team of doctors at the Vichy Célestins medispa. Our active ingredients are harvested in France and put into capsules in the south of France (according to the ISO 22000 standard).
And our brand was born in the St Germain des Prés district of Paris.

Premium products and quality expertise, what does that mean?
At CLAUDE, meeting the expectations of our most demanding customers is reflected in our exceptionally high quality active ingredients, concentrated in high doses and with proven bioavailability. It is also the source of our holistic and cutting-edge nutritional expertise, integrated into every formula.

What does "clinical study" on cures mean?
It is a biomedical research organized and carried out on humans in order to prove the effectiveness of a product.

What are body-friendly formulas?
To guarantee body-friendly formulas, CLAUDE has chosen ingredients from French Greentech that are non-irradiated, GMO-free, nano-particulate-free, preservative-free and 100% certified organic.

Professionals 

How to become a distributor?
CLAUDE is the only 100% ORGANIC (AB certified) aphrodisiac brand aimed at couples. Distributed in loveshops, hotels and organic shops.